News
Updates about our company, industry, and awards
Podcast: How Data Can Strengthen Your Financial Institution
Listen to the latest episode of GroundBanking with our own Mac Thompson and Wipfli's Terry Ammons to learn more about the role of data in banks and credit unions.
Originally published by WIPFLI
Leveraging Data Analytics to Improve Member Service
Mac Thompson shares four ways data analytics can improve a credit union's business and service in CUES.
Originally published by CU Management
Understanding Customer Primacy Can Drive Revenue Efforts
Banks believe they have more primary relationships than they actually do, why? Lack of standardization and view primacy as binary. Scott Earwood defines customer primacy in BAI, explaining how this can be used to drive revenue efforts and better understand customers.
Originally published by Bank Administration Institute
A Step-by-Step Approach to Determining Customer Primacy
The financial services industry is lacking a standard definition of customer primacy; many of which view this idea as a binary designation, not a continuum. That's why we've created a step-by-step approach to help banks achieve a greater degree of primacy, enabling them to capture long-term revenue opportunities and create stickier relationships.
Originally published by Bank Business News
Experiencing FinXTech Experience
Bob Kottler shares more about his experience at Bank Director's FinXTech Experience conference, including several key takeaways for banks to consider when rising above today's pressures and challenges.
Originally published by Linkedin Pulse
Using AI-enhanced Data Analytics to Determine Customer Primacy in Banking
The concept of customer primacy is not standardised in the financial services industry, but banks do understand its importance. As Mac Thompson, Founder and President of White Clay explains to Robin Amlôt of IBS Intelligence, "primacy" allows banks to deepen and create stickier customer relationships, improving customer service and customer experience, while driving shareholder value at the same time.
Originally published by IBS Intelligence Podcasts | A Cedar Consulting Unit
How to use AI to enhance primacy of bank clients
Did you know customers with a primary relationship at their financial institution generate 3.2x revenue and 8x lifetime value? Establishing customer primacy can increase profitability and lifetime value, further driving shareholder value. Scott Earwood shares more in his byline with FinLedger, including how one bank has put this concept into action.
Originally published by FinLedger
How this Louisville software company is using AI to help banks
"We're trying to help banks do three things: help their customers win, help their shareholders win and bring humanity to the digitization of banking" - Mac Thompson in his interview with Louisville Business First. Read more about how our scalable company is helping community and regional banks take care of their customers.
Originally published by Louisville Business First
White Clay Plans to Launch New Artificial Intelligence Service to Enhance Customer Primacy
We have plans to launch a new AI service that helps financial institutions accurately measure and enhance customer primacy. Interested? Read our press release to learn more, including First Keystone Community Bank's experience.
Originally published by MarTech Series
White Clay Plans to Launch New Artificial Intelligence Service to Enhance Customer Primacy
We have plans to launch a new AI service that helps financial institutions accurately measure and enhance customer primacy. Interested? Read our press release to learn more, including First Keystone Community Bank's experience.
Originally published by YahooFinance!
Building a Resilient Tomorrow: Alternative Payments, Digital Transformations, Customer Experiences and more
What are the decisions we can make in 2022 about technology, resources, corporate culture, etc. that enable us to build a more resilient tomorrow for financial institutions?
Originally published by Bankers As Buyers
A two-step process to enhance operations at a newly merged bank
By Mac Thompson, president and founder of White Clay
Originally published by Global Banking & Finance Review
How a clean data environment is key to a successful merger
by Bob Kottler, Executive Vice President and Chief Revenue Officer, White Clay
Originally published by IBS Intelligence
Banks should focus more on vulnerable customers
Providing them with the financial education and support they need can unlock a whole new world of growth and revenue opportunities... by Mac Thompson, White Clay
Originally published by BAI
Holiday IT Wish List for 2022 (Part 1)
Hear White Clay's Chief Revenue Officer's wish for the New Year... by W.B. King, Finopotamus
Fintech News for Hungry CUs
Data And Employees Key To The Flywheel That Drives Revenue
Knowing members’ details and managing them personally helps align business and sales goals... by Bob Kottler, White Clay
Originally published by CU Management
Banks Are Not Putting Enough Stock into Clean Data
Data is a huge problem in the financial services industry... by Bob Kottler, White Clay
Originally published by Banking Exchange
Episode 56: Putting a Human Face on Digital Banking
As banks and financial institutions continue their quest to collect, digest and apply data, there’s a part of the equation than can never be quantified: the human side of the banking relationship. Mac Thompson, Founder and President of White Clay, discusses what it means to emphasize the people factor in banking, and what he learned based on his personal experiences as a business owner during the 2020 COVID-19 pandemic. Here’s the kicker, which does ultimately boil down to hard numbers: Warm relationships build a robust bottom line.
Originally published by Bankadelic
EP248: Do banks know what they know about their customers… and how can they find out?
US FinTech White Clay specialises in helping banks to clean up their act where data is concerned, data that could mean the difference between knowing what their customers want and being in a position to help or, eventually, going out of business! Mac Thompson, Founder and President of White Clay talks to Robin Amlôt of IBS Intelligence about finding meaning in bank data.
Originally published by IBS Intelligence Podcasts
The Art of the Single Source of Truth
Banking is both an art and science... by Mac Thompson, White Clay. Also published by Branch Busines News and Bank Business News.
Originally published by Credit Union Business
Fintech Focus For June 16, 2021
White Clay receives fintech award... by Renato Capelj, Benzinga
Originally published by Benzinga
White Clay receives TAG FinTech ADVANCE Award for offering innovative fintech solution to banking industry
White Clay, a fintech company that provides a user-friendly experience to help bankers increase profitability, drive team performance and manage relationships, was named a 2021 ADVANCE Award winner by the Technology Association of Georgia (TAG) FinTech ADVANCE program, which recognizes innovative U.S. fintech companies with connections to Georgia...
Originally published by CUInsight
White Clay Receives TAG FinTech ADVANCE Award for Offering Innovative Fintech Solution to Banking Industry
White Clay, a fintech company that provides a user-friendly experience to help bankers increase profitability, drive team performance and manage relationships, was named a 2021 ADVANCE Award winner by the Technology Association of Georgia (TAG) FinTech ADVANCE program, which recognizes innovative U.S. fintech companies with connections to Georgia... by Fintech News Desk
Originally published by Global Fintech Series
White Clay Receives TAG FinTech ADVANCE Award for Offering Innovative Fintech Solution to Banking Industry
White Clay announced today that it was named a 2021 ADVANCE Award winner by the Technology Association of Georgia (TAG) FinTech ADVANCE program...
Originally published by Credit Unions
